Sylafash Policies
This page explains how Sylafash operates globally, including privacy, payments, fulfillment, shipping, taxes, and returns.
Privacy Policy
At Sylafash, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or place an order.
Information We Collect
- Name, email address, phone number, and shipping address
- Order and transaction information
- Payment confirmation data from PayPal
- Technical data such as IP address, browser, and device information
How We Use Your Information
- To process and fulfill your orders
- To communicate order status and customer support
- To improve service quality and website performance
- To prevent fraud and comply with legal obligations
Data Protection
We apply reasonable technical and organizational measures to protect your data. However, no online transmission is 100% secure.
Information Sharing
We do not sell or rent personal data. Information is shared only with trusted partners involved in payment processing and order fulfillment.
You may request access, correction, or deletion of your personal data by contacting help@sylafash.com.
Payment Policy
All payments on Sylafash are processed securely through PayPal. We do not store any credit card or banking information.
Accepted Payment Methods
- PayPal balance
- Credit cards via PayPal
- Debit cards via PayPal
A PayPal account is not required. Customers may checkout as guests.
Currency
All prices are displayed and charged in USD (United States Dollar). Conversion fees may be applied by your bank or payment provider.
Shipping & Fulfillment Policy
Sylafash operates using a global print-on-demand fulfillment system. Products are manufactured and shipped by local production partners closest to the customer's location.
How It Works
- Orders are produced only after payment is completed
- Production is handled by local printing partners in the destination country
- Shipping is arranged directly by the production partner
- All packages are shipped under the Sylafash brand name
Production & Delivery Time
- Production time: 2-5 business days
- Delivery time depends on destination country
- Estimated delivery time is shown at checkout
Shipping costs are already included in the product price unless stated otherwise.
Important Notes
- We do not use third-party shipping platforms
- We do not offer customer-selected couriers
- Each item is made to order and not pre-stocked
Taxes & Duties
Taxes, VAT, or import duties may apply depending on your country of residence.
International Orders
Any customs fees, VAT, or import taxes imposed by local authorities are the responsibility of the customer. Sylafash does not control or collect these fees.
Return & Refund Policy
Because all products are custom-made, we apply a limited return policy.
Eligible Returns
- Defective items
- Incorrect product or size sent
- Damaged items during delivery
Non-Returnable Items
- Wrong size ordered by customer
- Change of mind
- Design or color preference issues
Return Process
To report an issue, contact us within 48 hours of delivery at help@sylafash.com with:
- Order number
- Clear photo of the issue
- Description of the problem
Refunds
- Approved refunds are issued via PayPal
- Processing time: 5-10 business days
- Shipping fees are non-refundable unless the item is defective