Sylafash Policies
This page explains how Sylafash operates as a global fashion marketplace, including privacy, payments, shipping, taxes, and returns.
Privacy Policy
At Sylafash, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or place an order.
Information We Collect
- Name, email address, phone number, and shipping address
- Order and transaction details
- Payment confirmation data from PayPal
- Technical data such as IP address, browser, and device information
How We Use Your Information
- To process and deliver your orders
- To provide customer support
- To send order updates and notifications
- To improve our website and services
- To prevent fraud and comply with legal obligations
Information Sharing
We do not sell or rent your personal data. Your information is shared only with:
- Payment processors (PayPal)
- Logistics and shipping partners
- Authorities if required by law
Data Protection
We apply reasonable technical and organizational measures to protect your data. However, no online system is completely secure.
You may request access, correction, or deletion of your personal data by contacting help@sylafash.com.
Payment Policy
All payments on Sylafash are processed securely through PayPal. Sylafash does not store any credit card or banking information.
Accepted Payment Methods
- PayPal balance
- Credit cards via PayPal
- Debit cards via PayPal
A PayPal account is not required. Customers may checkout as guests.
Currency
All prices are displayed and charged in USD (United States Dollar). Currency conversion fees may be applied by your bank or payment provider.
Seller Service Fee
Sylafash charges a 5% service fee on every completed order to maintain platform operations, payment security, and customer support.
- The 5% fee is deducted automatically
- The remaining 95% is transferred to the seller
- No monthly subscription or listing fees
Shipping Policy
Sylafash is a global fashion marketplace. Products are shipped through our partnered fulfillment and logistics providers to customers worldwide.
Processing & Delivery
- Orders are processed after payment confirmation
- Processing time may vary depending on the product
- Delivery time depends on destination and local courier services
- Estimated delivery time is shown at checkout
Shipping costs are included in the product price unless stated otherwise.
Tracking
Once your order is shipped, you will receive tracking information by email.
Taxes & Duties
Taxes, VAT, or import duties may apply depending on your country of residence.
Any customs fees, VAT, or import taxes imposed by local authorities are the responsibility of the customer. Sylafash does not control or collect these fees.
Return & Refund Policy
Sylafash aims to provide a fair and transparent return and refund process. Each request is reviewed manually by our support team.
Eligible for Return
- Defective or damaged products
- Wrong item sent
- Severe manufacturing issues
Not Eligible
- Wrong size chosen by customer
- Change of mind
- Items that have been worn or washed
Request Process
Contact help@sylafash.com within 14 days after delivery with:
- Order number
- Clear photo or video proof
- Short explanation
Refund Method
- Refunds are issued via PayPal
- Processing time: 7-14 business days after approval