Frequently Asked Questions (FAQ)
Find answers to common questions about shopping, payments, shipping, and support at Sylafash.
Product
Are the products exactly as shown in the images?
Yes. All products sold on Sylafash are delivered according to the design, color, and specifications shown on each product page. Minor color differences may occur due to screen display settings.
Are your products unisex?
Most Sylafash products are designed as unisex unless stated otherwise on the product page.
How do I choose the right size?
Each product page includes a size chart. We strongly recommend checking the size chart before placing an order to ensure the best fit.
Are items always in stock?
Products are available as long as they are listed on our website. Availability may change without notice depending on demand and fulfillment capacity.
Payment
What payment methods do you accept?
All payments are processed securely through PayPal. You can pay using:
- PayPal balance
- Credit card
- Debit card
Do I need a PayPal account?
No. You can checkout as a guest using your credit or debit card via PayPal.
What currency will I be charged in?
All prices are charged in USD (United States Dollar).
Is my payment secure?
Yes. Sylafash does not store any payment details. All transactions are handled directly by PayPal using their secure payment system.
Shipping
Do you ship internationally?
Yes. Sylafash ships to most countries worldwide. Shipping availability depends on your location and will be shown during checkout.
How long does shipping take?
Delivery time depends on your destination and local courier service. Estimated delivery time is displayed during checkout.
Will I receive tracking information?
Yes. Once your order is shipped, tracking details will be sent to your email.
Are shipping costs included?
Shipping costs are included in the product price unless stated otherwise on the product page.
Returns & Refunds
Can I return my order?
Returns are accepted only if the product is defective, damaged, or if the wrong item was delivered.
How long do I have to request a return?
You must contact us within 14 days after receiving your order.
What do I need to provide?
- Order number
- Clear photo or video of the issue
- Short explanation of the problem
How are refunds processed?
Approved refunds are processed via PayPal within 7-14 business days.
Customer Support
How can I contact Sylafash?
Email: help@sylafash.com
Address: 108 West 13th Street, Wilmington, Delaware 19801, United States
When will I receive a response?
We aim to respond to all inquiries within 24-48 hours on business days.